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Frequently Asked Questions |
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1. What happens when I make a reservation?
Once you complete your Airport Connect booking, the details of the booking are
sent electronically to our resort representatives who will make the appropriate
arrangements as per your request.
2. What does the price include?
A one-way price will include a single journey, either from your arrival airport,
to your accommodation or from your accommodation to your departure airport. A return
booking includes both the arrival and departure transfer from airport to accommodation
upon arrival and from accommodation to airport on departure. Unless stated otherwise,
individual cabs will accommodate up to four adult passengers.
3. Do infants count?
Most resort cabs can carry up to 4 adults as stated above. Infants and children
do count in all vehicles as one person as they take up a seat belt place. Laws are
different in many countries relating to the use of child seats for infants and children
(Please see our safety policy). We strongly recommend parents take their own child
seats to ensure adequate safety in foreign countries and to comply with local legislation.
As with car rental policy it is also the parents responsibility to fit the seat.
Most airlines do not charge for the carriage of child seats and pushchairs. We do
not always have the facility to provide infant or child seats in our vehicles.
4. How do I collect my transfer upon arrival?
Details of how to collect your transfer upon arrival differ in each resort. Individual
instructions will appear on your booking confirmation, which is generated automatically
and is emailed to you once you complete your booking. If for any reason you cannot
find your vehicle upon arrival, then call the number listed on your booking confirmation,
where our local representatives will be more than happy to assist you.
5. And on Departure?
The booking procedure will automatically calculate your collection time for your
departure flight as the journey time plus 2 hours check in time. You have the option
to override this and your return car will then collect you from your hotel/apartment
at the time you have requested. Airport Connect recommend that you arrive at the
airport a minimum of 90 minutes before departure time. Airport Connect accept no
responsibility for missed flights due to clients not booking the car with enough
time to spare. In the event of any flight changes, Airport Connect insist
that you reconfirm your return car with our local representative, 48 hours before
departure. Individual resort contact details will be printed on your booking confirmation.
6. Transfer times?
The times quoted are the standard journey times on a normal day. These times may
alter slightly in high season when there is more traffic or road works affect the
direct route of the journey. You will be notified if there is any anticipated delay
to your journey.
7. What happens if my outbound flight is delayed?
Your car driver will be informed and collect you at the new time.
8. What if my outbound flight is cancelled?
If your outbound flight is cancelled please call the emergency number for the local
overseas office, which you can find on your booking confirmation. By advising them
of the flight cancellation and any new details of your arrival, they will be able
to reschedule your transfer. Please note extra costs may apply should the new arrival
time attract night rate charges or there has been an airport change.
9. What if I'm travelling with a Wheelchair?
If you are travelling with a wheelchair collapsible or non-collapsible please ensure
you contact us prior to you booking on +44 20 7502 1097 to ensure we can provide
the appropriate vehicle.
10. How much luggage can I take?
Most cabs are able to accommodate a suitcase and piece of hand luggage per person.
(Up to 4 passengers per car, children and babies count - except in certain destinations
where the maximum is 3 passengers - select your required resort for full details
of car & minibus capacity). If you are travelling with excess luggage for example
wheelchairs, golf clubs, skis or any other out of the ordinary items, it is imperative
we are made aware as extra charges maybe applicable. Failure to do so will result
in additional charges incurred by the passengers locally.
11. Do I need to tip the driver?
The price paid does not include a tip. As is standard across the globe these days
if you feel your resort car driver has been friendly and courteous, then a small
tip is the norm.
12. What happens if my holiday details change prior to departure?
If your details change prior to departure simply contact us on +44 20 7502 1097
or email us at the following enquiries@airport-connect.com
and we will amend the details accordingly. You will be responsible for any increase
in the transfer price if the new resort/hotel is further away from the airport.
13. What happens if I cancel my holiday?
You may cancel your booking at any time and cancellation charges may apply. Our
cancellation policy can be found on the terms and conditions section of the website.
14. Insurance?
Airport Connect hold full public liability insurance as do all of suppliers. We
do however recommend that you hold a valid insurance policy for the duration of
your trip.
15. Our Representatives?
Representatives are on hand in each resort we feature. Individual contact details
pertaining to the resort you have booked will be printed on your booking confirmation.
16. Last minute bookings?
Our website will allow you to book your chosen transfer up to 48 hours prior to
departure. If you require a transfer inside 48 hours please call on +44 20 7502
1097 and we will do our best to accommodate your requirements.
17. What is your policy on drunken/abusive behaviour?
Airport Connect reserves the right to refuse to carry any person who is thought
to be under the influence of alcohol or drugs and/or whose behaviour is considered
to be abusive and could pose a threat to the driver, the vehicle or the other passenger(s).
18. Will my shuttle transfer take me straight to my hotel entrance?
Whilst we endeavour to operate a door-to-door service with our transfers, on some
occasions this may not be possible where a shuttle transfer has been booked. Where
it is not physically possible for us to access certain hotels & apartments,
due to their location i.e. Old Town, Beachfront & local festivities, we will
always ensure you are taken to the nearest drop off point. We will not be responsible
for payment of local cabs. Shuttle Transfers do not operate to private homes or
timeshare apartments.
19. What is your smoking policy?
Airport Connect operate a complete non smoking policy in all vehicles used. |
Custom Tours
We specialise in tours to any destination in Great Britain tailored to your specific requirements.
Need a transfer for 7 or more people? Please call our booking hotline.
Special Needs
If you have special requirements such as child seats, booster seats or require wheelchair access just let us know.
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